PACS Upgrade Resources for Hospital Partners

Jefferson Radiology is moving to an upgraded PACS system on January 8th, 2025 at 7am.

This resource hub provides detailed guidance on what you can expect, to ensure a smooth transition for your hospital and uninterrupted patient care:

New Login Process: To improve security, all users will need to authenticate through OKTA, a secure multi-factor authentication platform, to access the upgraded PACS. Click here for OKTA setup instructions.
Familiar Interface: There are very minimal changes to the actual system interface. If you are familiar with the existing JR PACS system, you will quickly adapt to the upgraded version.
Scalable & Improved Security: The upgraded system offers enhanced security protocols, including multi-factor authentication (MFA), and automated cloud backups designed to protect your hospital’s data across multiple facilities.
Operational Efficiency: This improved system will enhanced speed in image retrieval and sharing, while offering a more robust solution.

Your Next Steps: Setting Up OKTA

The upgraded PACS system will be accessed through OKTA.

You should have received an OKTA welcome email.
You will need to enroll and complete your OKTA set-up to ensure uninterrupted access to our imaging services.
If you are an existing PACS user, you will receive an email with step-by-step instructions on enrolling and setting up your account.
If you forgot your password, please click here to reset your password.
To ensure security, you must authenticate using OKTA the first time you log into the upgraded system and whenever you use a new browser or device.

Okta Enrollment Instructions

PACS Support

Our goal is to provide your hospital with the right support at the right time. A dedicated PACS support migration team will be flying into Jefferson from across the country to ensure you receive the support you need.

A 24 hour bridge support line will be communicated prior to go-live to all parties.

Clario Tech Portal Step-by-Step Instructions

This step-by-step guide is designed to help technologists navigate the new Clario Tech Portal.

Download the PDF

PACS & Clario Tech Portal Training Videos

Watch our 60 second step-by-step training videos to learn how to navigate the Clario Tech Portal.

Launch The Training Playlist

Physician working at a laptop and computer.

OKTA Enrollment Instructions

Download step-by-step instructions to set up your OKTA authentication to securely access PACS.

Click Here to View

Person using their phone to search for answers to their questions.

OKTA FAQs

Download commonly asked questions that arise during the OKTA set up.

Click Here to View

Get PACS Support

Contact Our PACS Team

FAQs

You can access the new PACS system using the following links:

InteleBrowser (Primary PACS System): https://pacsea.radpartners.com/
InteleConnect (Remote Access Portal): https://pacsea.radpartners.com/Portal
Clario Portal (For Scheduling and Exam Management): https://wlsw.radpartners.com

Step-by-Step Instructions for Accessing the PACS System

1. OKTA Enrollment
Before accessing the PACS system, ensure your OKTA account is active:

Locate the “Welcome to OKTA” email sent to your inbox.
Follow the steps to activate your account.
If you need to reset your password, use the OKTA Password Reset Link.

2. Logging Into PACS

Open the link for your desired application (e.g., InteleBrowser or Clario Portal).
Enter your credentials.
Save the links as bookmarks for easy access.

3. Troubleshooting Access Issues
If you encounter problems logging in:

Confirm that your OKTA account is active.
Check your internet connection and browser compatibility (preferably Google Chrome or Microsoft Edge).
Submit a support request using the Help Form.

Quick Tip

To ensure smooth access, add the following URLs to your desktop or bookmarks for one-click access:

For further assistance, submit a Support Request Form.

Training resources include:

Live Demos: These are being scheduled over the week of December 5th to familiarize your teams with the new system.
Drop-In Sessions: Flexible hours, including evenings, are available. Links to join these sessions will be hosted on this page in the coming weeks.
Recorded Sessions: These will be made available for users who cannot attend live sessions.
Tip Sheets & Videos: All training materials will be hosted on this page as they become available.

Follow these steps to access PACS:

Complete your OKTA setup (see Question 8 for instructions).
Visit one of the URLs listed below.
Use your RadPartners credentials to log in.

InteleBrowser (Primary PACS System): https://pacsea.radpartners.com/
InteleConnect (Remote Access Portal): https://pacsea.radpartners.com/Portal
Clario Portal (For Scheduling and Exam Management): https://wlsw.radpartners.com

If you experience issues, submit a request through the Support Request Form.

Check your email for the OKTA “Welcome” message.
Follow the link to activate your account.
If your link has expired, reset your password using the OKTA Password Reset Tool.
Save the following URL for system access: https://portalsw.radpartners.com.

Coming January 8: PACS Upgrade for Hospitals

Jefferson Radiology is moving to an upgraded PACS system on January 8th, 2025 at 7am.

Your Next Steps: Setting Up OKTA

The upgraded PACS system will be accessed through OKTA.

PACS Support

Clario Tech Portal Step-by-Step Instructions

PACS & Clario Tech Portal Training Videos

OKTA Enrollment Instructions

OKTA FAQs

Get PACS Support

FAQs

How do I access the Upgraded PACS system?

Step-by-Step Instructions for Accessing the PACS System

Quick Tip

What Training Resources are Available?

What IT Support Will be Available During the Cutover?

How do I Log into the New PACS system?

How do I Set up my OKTA Account?

How do I Provide Feedback about the Migration Process?

PACS & Clario Tech Portal Training Videos

Our Partners